Terms and Conditions

Quitmate Limited T's & C's and Download Information Customer satisfaction GUARANTEED. Please see below answers to the most common questions about downloading QuitmateME. The following information is contained below: What must I check before I order? Refund Policy. Can I order in my Country? What are WAP Settings & WAP Setup? How do I place my order? How can I upgrade from the trial version to the full version? Health Considerations. Our Customer Satisfaction Guarantee. What must I check before I order? This is what you need to check: You have WAP capability. Ensure that QuitmateME is compatible with your phone. If you are unsure, we recommend you test your phone using the trial version which is available for free. You have enough battery power and memory space to download QuitmateME. Your network allows you to download applications & other content from any site. The download can take a couple of minutes, the QuitmateME application is about 160KB. We recommend that you have at least 200KB of memory space to ensure you receive your quit smoking software. The extra space required will be used by the application to store details of your smoking behaviour. Refund Policy. Quitmate Ltd regrets that it is not able to provide any refunds. Please ensure that you have verified your phone's capability to run this software by reading these terms and conditions carefully. If in doubt you can download the 3 day trial software to test your phone is able to run the appliction. Can I order in my country? Quitmate is available for download in any country. What are WAP Settings? WAP allows content to be viewed on a mobile phone. Most new phones are WAP enabled and come with the operator's WAP settings. We would recommend that you use operator settings when downloading QuitmateME. Other useful WAP setup links & UK WAP Setup information: Yourwap.com - a great site which gives WAP & GPRS settings for most countries. Simply go to this page and choose your Operator from the "Operators" drop down menu. How much will it cost? The 3 day trial version of QuitmateME is free. The full version of QuitmateME costs $9.99 or equivalent local currency. Note: Your normal network charges will also apply. The full version of QuitmateME will not expire. How much memory do I need? QuitmateME requires 200K of free memory on your phone. Your phone must be capable of running Java applications of this size. If your phone is not able to run Java applications of this size you will receive an error when trying to download and will not be able to use the software. If you are not sure, Quitmate Ltd suggest that you test the application by downloading the trial version first. Quitmate Support Team If you require help, please email us at support@quitmate.co.uk. Please note in most cases we can only offer support within UK office hours. How can I upgrade from the trial version to the full version? If you have downloaded the trial version of QuitmateME and would like to upgrade to the full version, simply delete the trial software and purchase and install the full version. FAQ's "Page says link has expired" - with all of our products the WAP link 'dies' once you have accessed it or after a certain time period. Otherwise log-in to your customer account (see below) and post a support request. "I don't have WAP settings or cannot use WAP" - as per our order instructions you must be able to use WAP on your phone to order as this is how we deliver products. Health Considerations. Before starting any program to give up smoking, Quitmate Ltd advises you to seek professional medical advice. Quitmate Ltd accepts no responsibility for any side effects you may suffer as a result of using this software. Our Customer Satisfaction guarantee? Our support team aim to respond to all enquiries within 24hrs and provide 100% satisfaction. Unfortunately Quitmate Ltd are not able to provide refunds if you are not successful in getting the application set up on your phone, we do however assure you that we will provide our full commitment to getting you up and running with QuitmateME! A free 3 day trial version of the software is available from our website, your normal network charges will also apply. Good luck with quitting!! Quitmate Team.